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• Our oak furniture is protected by our IsoGuard® treatment, designed to repel water and provide short-term protection against spillages. For best results, promptly wipe away any liquid to avoid staining.  
• Dust furniture regularly with dry e-cloth and gently remove marks with a damp one as needed. 
• For a deeper clean, our surface soap is specially formulated to efficiently remove dirt and marks without removing the protective IsoGuard® finish. 
• Avoid standard furniture cleaners and polishes, as these may damage the finish.  
• To maintain a well-loved Neptune piece, our care kit and treatment oil can be used every couple of years to refresh furniture and keep it looking its best.  

Delivery

Smaller parcel deliveries:

• Standard delivery fee: £6.95 for orders under £150 (â‚�30 for orders under â‚�250 in Ireland).
• Next day delivery: £9.95, available on parcel deliveries to the UK only. Order before 2pm, no minimum spend.
• Free standard delivery: on orders over £150 (â‚�250 in Ireland).

Standard parcel deliveries to mainland UK for in-stock items will arrive within 5 days via our approved couriers.

Larger furniture deliveries:

• Delivered through our Neptune Home Delivery Service, with charges based on the required service level. See our full delivery policy for details.
• Made-to-order or unavailable items will be dispatched upon arrival at our warehouse, or we’ll contact you to arrange delivery.
• International orders will be shipped via our trusted international delivery partners. See our full delivery policy for details.

Read our full delivery policy here.

Returns

• Most items can be returned within 28 days of delivery, though courier or collection fees may apply.
• Cancel your order within 24 hours for a full refund.
• Made-to-order and painted-to-order designs cannot be amended, cancelled, or returned.

Read our full returns policy .